Take a look at the most commonly asked questions from our customers.
To view your bills and provide meter readings, log into your online portal. All you need is your account number and your email address!
No – we’ll contact your current supplier and make the necessary arrangements to get you switched over to OneSelect quickly and smoothly.
It will take 19 days to switch to OneSelect. During this time we contact your current energy supplier to retrieve your meter details so that we can process your switch.
To keep our prices low and reduce the risk of customers falling behind with payments, we take the first Direct Debit payment in advance of you coming on supply.
Your exact Direct Debit payment date will be sent to you in your welcome pack within a day of signing up. The payment date will usually be a couple of days before your supply switches over to us.
No – there is no change to the physical energy supply to your house.
We want to ensure that all our customers receive the best possible service to meet their needs. If you have special requirements, let us know and we will make the necessary arrangements. For example, this may include quarterly readings, large print or Braille bills.
We operate a Priority Services Register, customers who qualify include those of a pensionable age and customers with a disability or with long term health issues. When you register we can let you know about service changes or outages to ensure you are able to run any equipment you may need.
We don’t offer the Warm Home Discount Scheme at this time.