0333 21 25 973
Our Commitment
We are here for you

We are here to look after you and provide great customer service. We also want to help you understand your usage and make the best choices to control the cost of this. If you need to get in touch, please see our contact details. We are fully committed to making sure all our customers are treated fairly, as a minimum we will ensure:

 

  • We always act honestly, transparently, appropriately and professionally.
  • It’s easy for you to contact us in a way that suits you – our contact details are here.
  • Any information we provide will be accurate and easy to understand.
  • We will only provide you with information and offers that we believe are appropriate to you.

 

Whilst we will constantly be reviewing how we work to ensure we keep delivering exceptional service, we do accept that occasional things will go wrong. If this does happen, please get in touch and we will put things right. However, should you need to make a complaint you can follow our Complaints Procedure to ensure you get the right outcome.

We also want to be sure you understand your rights within the energy market and you can find out more in this document from the Citizen’s Advice bureau.

Priority Services Register
Priority Services Register

For our customers who need a bit of extra support we operate a Priority Services Register, which means we can take care of their needs, whether this is providing bills and communications in a different format such as large print or Braille, or making sure they get advanced notice of any planned supply interruptions in their area.

Who can register

Anybody who is of pensionable age, registered disabled or chronically sick can be registered.

What you get?

A password scheme will be used by any of our agents should they call at your property. This password will also be able to be used by you, if you need to speak to us.

Name a friend(s) or relative(s) that you trust to look after your account for you and to be the point of contact for you.

If it’s easier for you to have bills and letters in a different format, please let us know and we will arrange this.

We will also have your details added to your local Network Operator’s and Gas Transporter’s Priority Service Register so they can get in touch with you if there is a supply interruption. They will also make sure you are looked after and kept safe.

Please just fill out this form or get in touch if you would like to register and we will take care of the rest.



Switching is as easy as 1,2,3

Verify your postcode, get a quote, fill in the form and you’re done!