One Select has ceased to trade. Ofgem, the energy regulator, has appointed Together Energy as the new supplier for its customers. Together Energy will supply energy to OneSelect’s customers as of 14 December 2018.

Together Energy will contact customers over the coming days and again in a few weeks when their accounts have been fully set up. Customers need not worry, their supplies are secure. Former and current customers’ credit balances are protected.

Current and former customers who are in debit to OneSelect should wait to hear from Together Energy or OneSelect’s administrators who will talk to them about repayment arrangements.

Ofgem’s advice to OneSelect’s customers is to wait until their accounts with Together Energy have been set up. This will help make sure that the process, including honouring any credit balances, is as hassle free for customers as possible. If they do not wait until their accounts have been set up, a switch to another supplier may take longer to complete. Customers with questions should contact Together Energy’s customer service team, on 0333 1501699 and our colleagues in Reading on 0333 2 12 5973.

We would ask for your patience over the next few weeks as we transition over as the call centres will be very busy, but we expect to be in touch with you as soon as possible.

Customers can find support and advice on the Ofgem website. Or alternatively if they need additional support they can call Citizens Advice on 03454 04 05 06 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem.

If you are experiencing a loss of supply, have a metering problem or can smell gas,
please call 105 for ELECTRICITY and 0800 111 999 for GAS.

Danny Dartnaill and Antony Nygate of BDO LLP were appointed Joint Administrators of OneSelect Limited and One Select Energy Limited (together ‘the Companies’) on 17 December 2018.

The affairs, business and property of the Companies are now being managed by the Joint Administrators.

Please note that the Administrators act as agents of the Companies and without personal liability.

If you have any queries please contact the Joint Administrators in writing at:

5 Temple Square
Temple Street
L2 5RH